Mi Ran Kim

Dr. Mi Ran Kim is pioneering research in the fields of hospitality and service leadership. As an Associate Professor in the School of Hospitality Business at the MSU Broad College of Business, Dr. Kim brings a wealth of knowledge and insight into the dynamic world of hospitality management. With a focus on enhancing service leadership, Dr. Kim's work is instrumental in shaping the future of the hospitality industry. At Michigan State University, Dr. Kim is deeply engaged in exploring innovative strategies that drive excellence in service delivery and leadership within hospitality settings. Their research interests are centered on understanding the complexities of service interactions and developing frameworks that empower organizations to achieve superior customer satisfaction. Through a blend of academic rigor and practical application, Dr. Kim's contributions are influencing both scholarly discourse and industry practices, making a significant impact on how hospitality businesses operate and thrive.